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Teacher Supplies Frequently Asked Questions

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How long will it take for me to receive my order?

It will normally take between five and ten days to receive your order, although this is dependent on several things, including the availability of the products you order, the season (summer months are hectic), and where you live.

Can I get my order overnight ?

Yes, we will expedite the handling and shipping of your order, but the costs associated with this service are high. We will bill you the actual cost of shipping plus $10.00 for expedited handling.

Which methods of payment do you accept?

Visa, Mastercard, Discover, American Express

How much do you charge for shipping?

$6.99 for most orders for teaching supplies. Furniture and other heavy items are higher. Also, certain items such as banners require special packaging and are more expensive to ship.

Can I place my order over the phone?

Yes. Just call toll-free at (870)733-3318. Please have the item number available when you call.

How can I be sure of the quality of the product I order?

Every item we sell is guaranteed.

How do I exchange or return an item?

Your satisfaction is our number one priority. If you are not fully satisfied upon receiving your order, please call us immediately to let us know. Call us at (870)733-3318 and we will advise you of the proper course of action. We may assign a Return Authorization Number (RAN), or otherwise advise you of how the problem will be addressed. PLEASE DO NOT RETURN ITEMS WITHOUT FIRST CONTACTING OUR CUSTOMER SERVICE DEPARTMENT.

To receive credit, any returned products must be in new and unused condition, in the original box with all the documentation, parts and accessories. Items that have been used may not be returned, even if they have been cleaned.

Products being returned are subject to a 30% restocking fee, unless there was an incorrect item shipped to you. Additionally, return shipping costs are your responsibility unless the item is damaged or defective.

We appreciate your business and will do everything possible to maintain your loyalty. Please help us to help you by following the guideline within this policy.

Note: Shipping charges cannot be refunded.

We will process your refund upon receipt and review of the returned items. Upon processing your refund we will provide you a credit transaction ID number. Please note that our warehouse is large and busy, so they may not always process your return quickly. Please take the responsibility to collow up with us to ensure receipt of your credit.

Refunds are granted only for the purchase price of the product (excluding the cost of shipping), and can only be issued to the credit card used at purchase. Since we retain credit card information only for a short period, SchoolTeachers.org reserves the right to process the refund with a company check.

What about Damaged or Defective Items

We will either replace damaged or defective parts (if possible) or ship out a new item completely at our expense.

We work hard to make your shopping experience at SchoolTeachers.org an enjoyable one. Please let us know if there is anything we can do to improve your shopping experience.

Can I Cancel My Order

We will do everything possible to cancel your order if you decide to cancel it. However, we try to ship all orders within the same day (other than non-stock items). Since we ship so quickly, it may not be possible to cancel the order. In that case, it is your responsibility to return the items under our return policy as stated above.

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